FREQUENTLY ASKED QUESTIONS

Have questions about natural stone care? Our services? Here are the questions we are most often asked. Of course, if you don't see your answer here, feel free to contact us.

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Care & Maintenance

Why won't the water spots on my marble or travertine clean up?

These are likely not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone.
To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched. If the etch mark is minor (i.e. you can see it, but can't really feel it with your finger) we recommend that you first try using a high quality Marble Polish. (See our recommended products page.) If the etching is more severe, you will need to have it professionally serviced. If this is the case, call us.

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